Support
Help with installing and using the Interiu FDD add-in for PowerPoint, Excel and Word.
Contact support: info@interiu.com, subject "Interiu FDD support". We answer on business days (Spain), usually within two business days.
Requirements
- Microsoft 365 PowerPoint, Excel or Word on Windows or Mac, or Office on the web in Edge, Chrome, Firefox or Safari.
- A network connection to fdd.interiu.com the first time the panel opens; afterwards reviews also run offline.
- A licence for your firm (see getting the add-in).
Install
From Microsoft Marketplace
In PowerPoint, Excel or Word: Home → Add-ins (on some versions Insert → Get Add-ins), search for Interiu FDD and choose Add. The Interiu tab appears in the ribbon.
By your administrator, for the whole firm
Microsoft 365 admin centre → Settings → Integrated apps → Get apps (from Marketplace) or Upload custom apps (with the manifest Interiu provides) → choose users or groups → Deploy. Office can take up to 24 hours to show the add-in to everyone.
Use
- Open the report in PowerPoint, Excel or Word.
- On the Interiu tab press Run Review. The panel opens and checks the document; a 100-slide deck takes a few seconds.
- Click a finding to select the figure in the document. Mark each finding Confirm or Dismiss.
- In PowerPoint, Mark on slides outlines the figures on the slides; Remove marks deletes the outlines.
- To check a PDF, open the panel in any of the three applications and choose the file in the panel. It is read in the panel, not uploaded.
Troubleshooting
The Interiu tab does not appear
Restart the application. If your firm deployed the add-in centrally, it can take up to 24 hours to appear; check Home → Add-ins → My Add-ins (or Admin Managed). Some firms block add-ins that their administrator has not approved — ask your IT team.
The panel is blank or says it cannot load
The panel needs to reach fdd.interiu.com once to load. Check your connection or proxy, then close and reopen the panel.
If your firm's proxy filters websites, ask IT to allow https://fdd.interiu.com and
https://appsforoffice.microsoft.com.
The add-in shows an old version
Clear the Office add-in cache. Windows: File → Options → Trust Center → Trust Center Settings → Trusted Add-in Catalogs,
tick Next time Office starts, clear all previously-started web add-ins cache, restart. Mac: quit the application and
delete the contents of ~/Library/Containers/com.microsoft.Powerpoint/Data/Library/Caches/ (Excel:
com.microsoft.Excel, Word: com.microsoft.Word). Office on the web: reload the page.
A finding is wrong, or an error was missed
Dismiss the finding in the panel. If you can, tell us what happened — without sending the client document: the add-in version (panel → settings → About), the application and platform, and a description of the figures involved.
How can our IT verify that nothing is sent?
The panel's top bar counts every network request since it opened; the settings show the full log. After the panel has opened, switch the network off and run a review — it works. A proxy capture shows only downloads of the add-in's own files from fdd.interiu.com and of Microsoft's office.js. Our security documentation for IT reviews is available on request.
When you write to us
Please include the add-in version, the application (PowerPoint, Excel, Word) and platform (Windows, Mac, web), what you did and what you expected. Do not attach client documents.